New Feature of MHS GENESIS Patient Portal Allows Prescription Refills (2024)

New Feature of MHS GENESIS Patient Portal Allows Prescription Refills (1)The Defense Health Agency has launched a new feature that lets you request prescription refills through MHS GENESIS.

3/15/2024By:Robbie Hammer, MHS Communications

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The Defense Health Agency has launched a new feature that lets you request prescription refills through MHS GENESIS. MHS GENESIS is the Department of Defense’s new electronic health record. It’s now in use at every military hospital and clinic worldwide.

Prescription refills through the MHS GENESIS Patient Portal became available on Feb. 29. In the first week, the Military Health System processed nearly 30,000 refills using the portal request.

“This new capacity within MHS GENESIS is something that was desired by beneficiaries,” said U.S. Public Health Service Lt. Cmdr. Minh Doan, patient portal solution owner for the DHA. “It is another tool for beneficiaries to manage their own health care.”

You can now easily refill your prescriptions by selecting the “Rx Refills” tab in the upper right panel on the portal’s homepage.

Through your MHS GENESIS Patient Portal, you’ll be able to:

  • See all your prescriptions that are available to be refilled.
  • Choose which ones you want refilled.
  • Choose where you want to pick up the refill.
  • See when your prescriptions are ready to be picked up.

“This is an example of how the DHA is working to meet the patient where they are to make health care access more convenient,” Doan added.

This new feature applies to existing prescriptions that have remaining refills, said U.S. Navy Capt. Angie Klinski, deputy chief, MHS GENESIS pharmacy solution owner.

According to Klinski, the system determines a prescription is ready to be refilled when you’ve completed 75% of the previous fill. Your prescriptions won’t be eligible for refill before that time.

You need a renewal when your prescription has no refills left, or has expired, and you still need the medication. You can use the MHS GENESIS secure messaging feature to request a renewal. You may also need to talk to your provider first before you can renew your prescription.

To access the MHS GENESIS Patient Portal, visit https://patientportal.mhsgenesis.health.mil.

To read frequently asked questions on using the refill feature, visit MHS GENESIS Prescription Refills.

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New Feature of MHS GENESIS Patient Portal Allows Prescription Refills (2024)

FAQs

New Feature of MHS GENESIS Patient Portal Allows Prescription Refills? ›

You can now easily refill your prescriptions by selecting the “Rx Refills” tab in the upper right panel on the portal's homepage. Through your MHS GENESIS Patient Portal, you'll be able to: See all your prescriptions that are available to be refilled. Choose which ones you want refilled.

What are the cons of MHS Genesis? ›

These include cybersecurity vulnerabilities, network latency, lengthy issue resolution processes, inadequate staff training, and delayed upgrades, the Congressional Research Service wrote in 2019.

What does MHS Genesis have access to? ›

With the MHS GENESIS Patient Portal, a beneficiary can: View your health information. Exchange secure messages with your care team. Request medication renewals.

What is refill information in prescription? ›

If the label shows a number next to the "refills" section, that's how many times you can get more of your medicine without going back to see your doctor. There are several ways to refill your prescription: In person.

Is MHS Genesis replacing Tricare? ›

What does this mean for me? MHS GENESIS and the MHS GENESIS Patient Portal are replacing TRICARE Online, including the patient portal and secure messaging at this facility. If you have a current TRICARE Online account, it will migrate to MHS GENESIS on Sept. 23, 2023.

Does MHS Genesis see everything? ›

And because of the way MHS Genesis will see everything from a recruit's medical history, there's no room for people to hide past prescriptions or diagnoses, even if it was temporary or something they've grown out of.

What did MHS Genesis replace? ›

MHS GENESIS was developed to replace a patchwork of legacy systems, enhance patient safety, standardize clinical practices, and give patients more digital access to their provider teams. It also replaces the TRICARE Online Patient Portal.

Can MHS Genesis see Doctor's Notes? ›

Registered patients with health care documented in MHS GENESIS will have access to the patient portal. 24/7 secure access to personal health information ▪ Exchange secure messages with your care team. Request prescription renewals. View notes from your clinical visits and certain lab/test results, such as blood tests.

Can you see referrals in MHS Genesis? ›

MHS GENESIS Patient Portal, you won't see the status of your referral. Referral authorization information isn't available on the MHS GENESIS Patient Portal. You'll need to check your region's secure patient portal. If you have a question about your referral, use TOL Secure Messaging to contact your care team.

What are the benefits of MHS Genesis? ›

Integrated Portal

Improving patient safety is a primary principle of MHS GENESIS. The new EHR allows providers to use one system to view patients' information, such as prescriptions, allergies, radiology, and clinical notes to support the continuity of care for service members, veterans, and beneficiaries like you.

Do doctors get notified when a prescription is filled? ›

Are doctors notified when a patient refills their prescription? If they ask, yes. They will tell the doctor when you got the script filled. If you are thinking that you might be able to trick your doctor into writing a script for something ahead of it's time, don't even bother.

What is the difference between prescription renewal and refill? ›

Refill – When you are prescribed a medication, the provider will specify how many routine refills are allowable. When the number of refills run out, the prescription must be renewed. Renewal – If there are no more refills left, you may need a prescription renewal.

Can you fill two of the same prescriptions? ›

Can you fill two of the same prescriptions? When a doctor writes a prescription, it is for single use only. In other words, you typically cannot get two of the same prescriptions at one time. Insurance will not pay for the same prescription to be filled twice in the same period.

Why are doctors dropping TRICARE? ›

“There have been reports of a dearth of Prime providers, especially specialists,” said Hickey. The problem stems from the fact that most Tricare managed care support contractors have negotiated physician reimbursem*nt rates that are even lower than those paid by Medicare.

Can you access MHS Genesis from home? ›

A: The MHS GENESIS Patient Portal is a secure website for 24/7 access to your healthcare information, including managing appointments, and exchanging messages with the healthcare team anytime and anywhere.

What replaced the TRICARE patient portal? ›

MHS GENESIS is the Department of Defense's new electronic health record. It will replace the TOL Patient Portal. With MHS GENESIS, you can: Make appointments.

What are the disadvantages of Healthshare plans? ›

Many Faith-Based Health sharing plans also usually restrict coverage for “sin”-related issues.
  • If you drink alcohol or use tobacco, you may be unable to get coverage.
  • If there was a scenario where one of your children became pregnant out-of-wedlock, things could get complicated.

Is Genesis a good hospital plan? ›

Genesis Medical Scheme indeed offers members excellent cover at truly affordable prices – whether you need comprehensive cover, or a hospital plan.

What are the negative effects of EHR? ›

10 Disadvantages Of Electronic Health Records
  • Initial implementation and setup costs can be high.
  • There may be a learning curve for healthcare providers to use the system.
  • The systems may require ongoing maintenance and updates.
  • The systems may be prone to technical problems or downtime.

What is the most common disadvantage of the EHR for the medical office? ›

What are the disadvantages of EHR? The disadvantages of EHRs relate primarily to a range of factors include user-related issues, financial issues and design flaws that create barriers to using them as an effective tool to deliver healthcare services.

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